SHIPPING & RETURN
DELIVERY
FREE LOCAL SHIPPING (HONG KONG & MACAU)
We ship via S.F. Express (順豐速運).
**For China / Taiwan orders - we ship by S.F. Express. Shipping fee will be waived if order is over HKD1,000 after the final payment.**
The FREE S.F. Express shipping apply to the locations below:
順豐速運的免運費 優惠適用於以下地址：
S.F. Express Service Centers (順豐速運服務中心地址):
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/
S.F. Express Store locations (順豐站地址):
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
EF Locker Locations (順便智能櫃地址):
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/
S.F. Service Points (順豐服務點地址):
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/S.F.-Service-Points/
Please write clearly the selected S.F. Express location code in the “Remarks” section when placing the orders.
Order processing takes from 3 to 14 business days. (Depending on stock availability).
Once your order has been processed and the item is available, your item(s) will be dispatched within 2 days.
If the item is not available at the moment, we will contact you immediately and update the status of the product delivery.
We will WhatsApp / send you an email when your delivery is ready.
下單時，請在「備註欄」填寫你所選擇的 順豐地址、聯絡人姓名及聯絡電話。
根據貨品存貨數量，訂單需要3-14天處理。
如貨品有現貨，本店將會在您下單後兩天內寄出貨品。
如貨品缺貨，本店將會立即跟您聯絡，報告準確的到貨日期。
當貨品寄出後，本店會以WhatsApp / 電郵通知，謝謝。
INTERNATIONAL
We do international shipping.
For Singapore / Japan / S.Korea / The UK / The US / The EU and the rest of the world orders - we ship by S.F. Express or Hong Kong Post. Shipping fee will only be waived if order is over HKD1,500 after the final payment.
Please contact us via themetaphoestore@gmail.com / WhatsApp +852 9849 7752 after checkout your order.
How do I track my package online (SF Express)?
Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at SF track and trace.
Once your order has shipped from our warehouse, please directly contact SF with any inquiries about the status of your package.
How do I track my package If I choose to use the free postage with the HK Post Office?
You will NOT be able to track the delivery status of the package once we have taken it to the Post Office. Please choose the SF delivery if you have any concerns with it.
Service Delay
METAPHORSTORE is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.
Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.
In cases such as these, please directly contact SF with any inquiries about the status of your package.
Failed Deliveries & Returned Packages
In the case that SF / Post office is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise,
METAPHORSTORE is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
If you have any questions or inquiries, please feel free to e-mail us via themetaphoestore@gmail.com or WhatsApp at +852 9849 7752. Our Customer Service is open Monday to Sunday.